24 hours notice must be given should you wish to change or reschedule your appointment. Failure to do so may result in our cancellation fee of 50% of your treatment or taken from your gift voucher. A confirmation email and text is sent out to remind all clients prior to their appointment to avoid such chargers. Should you decide to not show up to your appointment with out contacting us prior the FULL service amount of your treatment will be charged.
Upon making your appointment with us you may be required to pay a deposit for your treatment. This is for all treatments with a duration of 2 hours or longer, groups and double bookings.
In the case you arrive late to your appointment, we may have to shorten or cancel your treatment and the full amount of the scheduled appointment may still be charged.
Lost or stolen gift vouchers are non redeemable.
Gift vouchers are for services only.
Gift vouchers MUST be presented upon your appointment. Failure to do so will result in full payment of that service.
Gift Vouchers can not be used in conjunction with any promotional ofifer.
Gift voucher numbers must be given upon booking your appointment. Failure to do so may result in cancellation or rescheduling or your treatment.
Gift Vouchers cannot be split across multiple clients.
Clients can only book 1 promotional offer at a time.
Gift Vouchers are not to be used in conjunction with any promotional offer
**Our staff deserve to be treated with kindness, any misconduct or rudeness within the spa and/or towards our staff or other clients will not be tolerated. As a result of this we reserve the right to refuse service along with enforcing a do not return policy for the individual. **